Privacy Policy

Last Updated: July 9, 2026

At Giving Heart Co., we are committed to protecting the privacy and personal details of our customers. This Privacy Policy details how we collect, use, and protect your information when you visit our website or make purchases from us.

1. Personal Information We Collect

When you interact with our store, we collect details necessary to process your transaction. This includes:

• Identity Details: Name, email address, and phone numbers.
• Delivery Addresses: Street name, city, state, postal code, and country coordinates.
• Order Parameters: Product inclusions, gift quiz results, and customized box settings.

2. Processing Payments and Security

All financial transactions are handled securely via our payment processor, **Stripe**. Giving Heart Co. does **never** store, view, or retain your credit card number, CVC, or expiry credentials on our own servers. Payment logging is sanitized using PCI-DSS compliance structures.

3. Data Sharing & Third Parties

We respect your private details. We do **never** sell, trade, or share your database logs with third-party advertising companies. Data sharing is limited to operational providers:

• Stripe: For secure payment processing.
• Resend: For order confirmation and shipping update email notifications.
• Shipping Providers: Australia Post or local couriers for order fulfillment.

4. Compliance & Contact

For questions regarding data logs, corrections, or deletions, please email us at support@givingheart.com.au.